✉️ Get In Touch

We're Here to Help

Got a question, bug report, or just want to say hello? We'd love to hear from you.

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Email Support
For general questions, bug reports, and feedback. We read every message.
ritam.debnath746@gmail.com
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Bug Reports
Found something broken? Tell us your browser, OS, and what happened. We'll fix it fast.
ritam.debnath746@gmail.com
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Feature Requests
Have an idea to make FrameGrab better? We love hearing from power users.
ritam.debnath746@gmail.com
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Privacy & Legal
GDPR requests, data questions, legal notices, or partnership inquiries.
ritam.debnath746@gmail.com

⏱️ Response Times

General enquiries24–48 hrs
Bug reports12–24 hrs
Privacy / GDPR requestsWithin 72 hrs
Feature suggestions1–2 weeks

Quick Answers

My video format isn't working ▼
FrameGrab relies on your browser's built-in video decoder. MP4 (H.264) works in all browsers. For MKV/AVI, try converting to MP4 first using a free tool like HandBrake. Different browsers support different codecs.
The extraction is very slow ▼
Extraction speed depends on your device's CPU/GPU and the video resolution. For 4K videos, consider using a lower FPS setting or a shorter time range. Closing other browser tabs can also help free up memory.
Can I use this for commercial work? ▼
Yes — FrameGrab itself is free to use commercially. However, you are responsible for ensuring you have the rights to the video content you process. We make no claim over your output files.
Do you offer an API? ▼
Not currently, but it's on our roadmap. If this is something your team needs, email us at ritam.debnath746@gmail.com and we'll prioritise it based on demand.

Send Us a Message

We typically reply within 24–48 hours on business days.

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Message Sent!

Thanks for reaching out. We'll get back to you within 24–48 hours.